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Terms And Conditions Of Use > The New Zealand House of Wine

Terms And Conditions Of Use

Non-Delivery and Cancellation

In the rare occurrence that any bottles are broken or spoilt upon delivery, please contact us and we will replace or refund the wine. Should you change your mind about your order, please contact us and we will do our best to help, however we reserve the right to charge for any subsequent costs relating to collection and/or re-delivery. You may cancel your order for any reason up to and including 7 days from the date of delivery of your order, provided all the bottles are returned unopened and intact, however we reserve the right to charge for any collection costs that are incurred. We will refund the price of the order, minus any collection costs, within 30 days from the date of cancellation. Claims for non-delivery must be made within three months of your order date. Any complaint is taken very seriously and we endeavour to respond to complaints as soon as possible. If you have any questions regarding orders and general enquiries please contact us via the form on the 'Contact Us' page.

Please note that Brook & Vine shall not be liable if instructions are provided to leave wine unattended at your premises and it is subsequently damaged or stolen by a third party.

Intellectual Property Rights

All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Brook & Vine, or the applicable licensor. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Brook & Vine) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited. Permission is granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with Brook & Vine or using this website as a shopping resource.


All information (including credit card details) is sent and received using the latest in secure e-commerce software. Brook & Vine will continue to use new security protocols and software as they become available. If you have any questions about any aspect of site security please contact us via the form on the 'Contact Us' page.


Brook & Vine has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Brook & Vine takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Brook & Vine shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Brook & Vine makes no representation or will not be held liable for any action placed upon the website by individuals from other locations. Brook & Vine assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Brook & Vine will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site. Brook & Vine also prohibits all persons from providing hypertext or other links to our website, (other than to our home page) from their web site or from a third party's web site without our prior written consent.

Age Restrictions

It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of photographic ID. In the event that this is not satisfied they are not permitted to leave the wine.

If you wish to contact us directly, please do so via the form on the Contact Us page.

If you do have any comments on the above, please feel free to contact us. We reserve the right to make changes to the website or to this disclaimer at any time. This does not affect your statutory rights as a consumer.

Registered Office Address ONLY (please note this is not a retail outlet) :

Brook & Vine
Unit 4 Ardington Courtyard
Roke Lane, Witley
Surrey GU8 5NF